A: “Cleanliness is one of the most important factors that will result in a guest returning. Whilst guests will judge an establishment on how clean it looks, this doesn’t necessarily mean it’s hygienically safe as germs which can cause infection may be still be lurking. All hotels have a legal duty of care to protect the health of their patrons and staff. It is imperative that cleaning is done correctly and with the right products – or risk the threat of legal action.

“Under The Control of Substances Hazardous to Health Regulations 2002 (COSHH) all employers have a legal obligation and responsibility to protect the health of all employees and guests from infection. Biohazards such as norovirus, swine flu and salmonella can be life threatening and can also cause irreparable damage to a hotel’s reputation and future trading.

“If cleaning is done incorrectly it can actually make a situation worse. For example, a mop and bucket is an outdated cleaning method. Each time the mop is placed back into the bucket, germs are swilled around with the disinfectant solution before being reapplied to the area – so germs are in fact spread further. Another danger is if chlorine based products like bleach are applied to acidic body fluids, such as urine or vomit, then it can result in harmful chlorine gas being released. Instead, use a scientifically proven methodology together with a biocidal disinfectant cleaner, such as ResponseBeta™, which is effective against viruses, bacteria, fungi, yeasts and spores. ResponseBeta™ is also non-toxic, non-staining and has a strong residual effect so you can be confident that germs are being killed and your guests and staff are being protected.”

David King, national sales and marketing manager, Kays Medical