Telephone Account Manager
Kays Medical is looking for an engaging communicator with strong relationship-building skills to join our sales team
The Telephone Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.
Key responsibilities:
Account Management:
- Serve as the primary point of contact for assigned client accounts.
- Develop and maintain strong relationships with clients to understand their needs and preferences.
- Regularly review account performance and provide clients with relevant insights and updates.
Client Retention and Growth:
- Proactively address client concerns and resolve issues promptly.
- Identify opportunities to upsell or cross-sell products/services to existing clients.
- Monitor and analyse account metrics to identify trends and develop strategies for improvement.
Sales Support:
- Collaborate with the Sales Manager to onboard new clients and ensure a smooth transition.
- Provide accurate product or service information to clients and assist in resolving any sales-related queries.
Communication:
- Conduct regular check-ins with clients via telephone, email, or video conferencing.
- Prepare and deliver presentations or proposals tailored to the client’s requirements.
- Maintain professional and clear communication at all times to enhance client trust and satisfaction.
Administration and Reporting:
- Update and maintain client records in the CRM system.
- Prepare regular reports on account activity, client feedback, and sales performance.
- Monitor account contracts and ensure timely renewals or updates.
Qualifications and Experience
Key Skills and Competencies:
- Communication Skills: Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
- Relationship Building: Ability to develop and maintain trust with clients and colleagues.
- Problem-Solving: Proactive approach to identifying and resolving issues effectively.
- Sales Acumen: Strong understanding of sales principles and the ability to identify business opportunities.
- Organization: Excellent time management skills and attention to detail.
- Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and telecommunication tools.
Qualifications and Experience:
- Proven experience in account management, sales, or customer service.
- Knowledge of the medical industry is desirable.
- Demonstrated success in achieving and exceeding targets.
Performance Indicators:
- Client retention rate.
- Revenue growth from assigned accounts.
- Number of upsell and cross-sell opportunities realized.
- Client satisfaction scores or feedback.
Benefits:
- Salary: £28,000 – £30,000
- Company pension scheme.
- 23 days of annual leave plus bank holidays with long service increase.
- Career development and training opportunities.
- Employee health and wellness support.
Working Hours Monday – Friday 08.45 – 17:00
Location: Head Office based role